Subscription terms, refund & return policy

Midgard is sold as a monthly, prepaid subscription (Starter R299, Growth R599, Pro R1,499 per month). All prices are in South African Rand and include VAT where applicable.

Payment is collected by PayFast on the day you subscribe and automatically on the same day each following month until you cancel. Midgard does not see or store your card details. A VAT invoice is emailed to your account address after every successful payment.

If a recurring payment fails, we retry it and notify you. Your account may be suspended after 7 days of non-payment; data is retained for 30 days thereafter.

You may cancel your subscription at any time from Billing in your dashboard, or by emailing support@sendmidgard.com. No notice period and no cancellation fee applies.

Cancellation stops the next scheduled payment. Your plan stays active until the end of the paid month, after which the account moves to a read-only state. Fees already paid for the current month are not pro-rated.

• 14-day first-payment refund. If you are not satisfied, request a full refund of your first subscription payment within 14 days of that payment and we will refund it in full.
• Service failure. If Midgard is materially unavailable for more than 24 consecutive hours in a billing month, you may request a pro-rata refund for the affected days.
• Duplicate or incorrect charges are refunded in full once verified.
• Not refundable: subscription months already used, and SMS credits already consumed (messages handed to the network operator cannot be recalled).

Approved refunds are paid back to the original payment method via PayFast within 5–10 business days.

Midgard is a digital service, so there is nothing to ship or physically return. Unused, unexpired SMS credits bought as a once-off top-up may be "returned" for a refund within 30 days of purchase, less any credits already sent. Credits included with a monthly plan expire at the end of that billing month and are not returnable or transferable.

Where the Consumer Protection Act 68 of 2008 grants you a cooling-off right for electronic transactions, that right applies in addition to this policy.

You may only message recipients who gave you consent, and every message must honour POPIA: consent source and timestamp are recorded, opt-outs are processed immediately, and no marketing is sent between 21:00 and 08:00 SAST. Abuse, purchased lists or spamming may result in immediate suspension without refund.

We aim for continuous availability but do not guarantee uninterrupted service, and we are not liable for delivery failures caused by mobile network operators. Our total liability in any month is limited to the subscription fee paid for that month. You remain the owner of your subscriber data and may export it at any time.

Billing, cancellation and refund requests: support@sendmidgard.com. We respond within 2 business days. These terms are governed by the laws of the Republic of South Africa.